hd77's Privacy Policy

The hd77 platform ("we", "us", "our") places the highest importance on the privacy of users in Bangladesh ("you", "your"). This Privacy Policy ("Policy") explains what information we collect, how we use it, and how we keep it secure when you use the hd77 website (hd77.mom), open an account, play games, or use any of our services.

By accessing this site or registering an account, you are considered to have accepted all the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

We collect information in several ways — directly from you, automatically, and through third parties. Details are provided below.

2.1 Information You Provide Directly

When you open an account, make a deposit, withdraw funds, or contact our support team, we may collect the following information:

• Full name and date of birth (for age verification — only persons aged 21 or older may use the service)
• Email address and mobile number
• Payment details — such as bKash, Nagad, Rocket, or Upay account numbers or bank account information
• Identity verification documents (national ID card or passport — where applicable)
• Residential address

2.2 Automatically Collected Information

While you use hd77, our systems automatically record certain technical information:

• IP address and device type
• Browser type and version
• Operating system
• Time of site access, list of pages visited, and duration
• Referral URL (the site you came from)
• Cookies and session data (see Section 8 for details)

2.3 Transaction Information

A record is kept of every deposit, withdrawal, betting, or gaming activity. This includes the transaction amount, date, method, and outcome. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500.

hd77 uses collected information only for legitimate purposes. The main purposes for which we use information are listed below.

3.1 Service Operation and Identity Verification

• Creating, managing, and securing accounts
• Age verification — only persons aged 21 or older may use the service
• Processing deposits and withdrawals
• Managing gaming sessions and confirming outcomes

3.2 Communication and Customer Support

• Providing support via live chat and email
• Sending important account-related notifications
• Resolving your requests or complaints

3.3 Security and Fraud Prevention

• Detecting suspicious transactions or account activity
• Preventing multiple accounts or fraudulent activity
• Ensuring the overall cybersecurity of the platform

3.4 Service Improvement and Analytics

• Analysing and improving the user experience
• Identifying and resolving technical issues on the platform
• Planning new games or features

hd77 does not sell or rent your personal information. However, information may be shared with third parties in the following limited cases:

4.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners (such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank) to complete your deposits and withdrawals. They use this information solely for the purpose of completing transactions.

4.2 Technology and Software Providers

We work with game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, JILI, and PG Soft to operate games. These partners have their own privacy standards and may only access the information necessary to provide gaming services.

4.3 Legal Obligations

Information may be disclosed in response to a lawful request from relevant authorities, by court order, or as part of a legal process. In such cases, we provide only the minimum information required.

4.4 Business Transfers

In the event of a future merger, acquisition, or asset transfer, user information may be transferred to the new entity. However, the obligations of this Policy will continue to apply in such cases.

hd77 is a secure and reliable platform — we apply industry-standard technical and administrative measures to protect your information.

5.1 Technical Security

• SSL Encryption: All data on our site is transferred in encrypted form using SSL (Secure Socket Layer) technology.
• Data Encryption: Sensitive stored information (payment details, passwords) is kept in encrypted form.
• Access Controls: Only authorised personnel may access specific data.
• Regular Security Audits: Regular security audits are conducted to identify potential vulnerabilities.

5.2 Administrative Security

• Staff receive regular training on data protection
• A "need-to-know" principle is followed — an employee may only access the information required for their specific role
• Data protection clauses are included in third-party agreements

We retain your information only for as long as it is necessary or legally required.

• Account information: Retained for the entire period your account is active and for a defined period after closure to meet applicable legal obligations.
• Transaction records: Retained for a defined period in consideration of financial disputes or legal requirements.
• Technical logs: Generally retained for a short period and then deleted.
• Communication history: Retained for a defined period to ensure the quality of customer support.

Upon a request to close your account, information that is not legally required to be retained will be deleted in due course.

As a user of hd77, you have the following rights:

7.1 Right to Access

You may request a copy of the information we hold about you. This request must be made through our support team.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. This can generally be updated through your account settings.

7.3 Right to Erasure

Where there is no legal obligation to retain it, you may request that your information be deleted. This request can be made alongside a request to close your account.

7.4 Right to Object to Processing

In certain circumstances you may object to the processing of your information, particularly in relation to marketing communications.

7.5 Right to Portability

Where technically feasible, you may request your information in a structured, machine-readable format.

To exercise any of the above rights, please contact our support team.

We use cookies and similar technologies on our site. Cookies are small text files stored on your device.

8.1 Types of Cookies

• Essential cookies: Required for login sessions and security — the site cannot function without them.
• Functionality cookies: Remember your preferences and settings (such as language or theme).
• Analytics cookies: Collect site usage statistics that help us improve our service.

8.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may disrupt some site functions.

hd77 is strictly for persons aged 21 or older. We do not knowingly collect any information from minors.

If we become aware that a minor has opened an account or submitted personal information, we will immediately close that account and delete the relevant information.

If you suspect that a minor is using our platform, please notify our support team immediately.

We may update this Privacy Policy from time to time. In the event of any significant changes:

• The updated Policy will be published on this page
• The "Last updated" date at the top of the page will be revised
• A notification may be sent by email for significant changes

Continuing to use the site after changes have been made will be considered acceptance of the updated Policy. We therefore recommend reviewing this page regularly.